Heat (software) Totally Explained

Everything about Heat Software totally explained

HEAT is a help desk software suite produced by FrontRange Solutions. According to FrontRange staff, HEAT stands for Helpdesk Expert Automation Tool.

Architecture

Client: HEAT is a client-server application that doesn't utilize a middle tier; there's no application server. HEAT is certified on any of several databases including MS Access, MS SQL Server, and Oracle. HEAT uses standard Microsoft ODBC to connect to the database.

Automation Server: HEAT includes Business Process Automation Module (BPAM). BPAM runs as a Windows service to scan the HEAT database for tickets matching admin-set criteria and take pre-defined actions. These actions may include modifications to the tickets, emails to stakeholders, or executing a command line to trigger non-HEAT applications.

Integration Server: HEAT also comes with Auto Ticket Generator (ATG). ATG reads email and text files to generate tickets. ATG can also reply to ticket information requests. ATG version 8.4 can either be run as a Win23 application or as a service.

Additional modules

iHEAT: a virtual presentation layer software written by GraphOn and rebranded by FrontRange. iHEAT is quite similar to VNC or Citrix XenApp, albeit restricted to usage with HEAT products.

HEAT Self Service: provides a web based customer front end for the HEAT system.

HEAT Asset Tracker: tracks hardware assets and integrates with the HEAT system.Further Information

Get more info on 'Heat Software'.

External Link Exchanges

Do you know how hard it is to get a link from a large encyclopaedia? Well we're different and will prove it. To get a link from us just add the following HTML to your site on a relevant page:

<a href="http://heat__software.totallyexplained.com">Heat (software) Totally Explained</a>

Then simply click through this link from your web page. Our crawlers will verify your link, extract the title of your web page and instantly add a link back to it. If you like you can remove the words Totally Explained and embed the link in article text.
As long as your link remains in place, we'll keep our link to you right here. Please play fair - our crawlers are watching. Your site must be closely related to this one's topic. Any kind of spamming, dubious practises or removing the link will result in your link from us being dropped and, potentially, your whole site being banned.